International Communication Association

Business Operations & Communications Associate

New York, New York, United States
3 days ago


The Business Operations & Communications Associate role supports both the Citi Private Bank NAM and Wealth at Work businesses with management and delivery of client communications, risk and control compliance, management of third-party vendors and participation in cross-functional teams focused on technology enhancements and regulatory projects. The incumbent will be responsible for critical administrative activities of a business. These tasks may include contribution to internal audits, business continuity activities or addressing regulatory issues.

  • Create campaigns used for Marketing communications, building tailored lists for targeted messaging or event invitations
  • Manage regulatory communications, ensuring that deadlines are met as set forth by government agencies or our legal partners
  • Partner closely with Legal and Compliance to meet business communication needs and ensure that requirements are met
  • Work with client data to create different communication strategies that effectively deliver messaging and reduce impact to clients
  • Oversee inbound client requests to be removed from email communications lists in a timely manner to adhere to CANSPAM regulations. Own part of the Bank's CANSPAM process by managing process documentation and developing training materials.
  • Serve as a subject matter expert for Salesforce Campaigns, working with the development team on new releases, UAT testing, performance enhancements, training of new users and serving as point of contact for user questions
  • Manage relationships with third-party vendors including billing, invoicing and yearly reviews with Risk & Control
  • Create and review databases for accuracy and create required reporting to manage the data

  • 5-8 years of relevant experience
  • Advanced Excel expertise including demonstrated capabilities with pivot tables, VLOOKUP's, and formulas
  • Strong MS Access and PowerPoint skills
  • Experience with databases, information management and reporting
  • Familiarity with Salesforce preferred
  • Strong analytical, problem-solving and project management skills to deliver detailed and high-quality outputs in tight time frames
  • Strong sense of urgency, ownership and ability to independently manage initiatives/tasks end-to-end
  • Sound awareness of business policies, processes, structure and applications across Citi Private Bank and Wealth at Work
  • Ability to effectively operate in a matrixed organization
  • Ability to work with a number of stakeholders & project sponsors simultaneously

  • Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Business Strategy, Management & Administration

Job Family:
Business Administration

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.


Job Information

  • Job ID: 64054226
  • Location:
    New York, New York, United States
  • Position Title: Business Operations & Communications Associate
  • Company Name For Job: Citi
  • Job Type: Full-Time
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