Description

Department:

34006 Wake Forest Baptist Medical Center - Patient Placement

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

36

Schedule Details/Additional Information:

Mid-shift 1100-2300

Pay Range
$21.45 - $32.20

EDUCATION/EXPERIENCE:

High School Diploma or GED. Two years dispatching or emergency service in field operations preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

Current Emergency Medical Technician certification or Emergency Medical Dispatch certification required. BLS and BTLS certifications preferred.

ESSENTIAL FUNCTIONS:

Adheres to general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships, and team building.

Serves as the liaison between staff of the referring facility and staff of WFBH to ensure a smooth inbound and outbound patient transfer process.

Interacts with coworkers in an effective, positive, and professional manner to encourage a cohesive work environment.

Develops and maintains effective processes and documentation in information systems to facilitate efficient and safe transports.

Ensures safety of AirCare flight crew by being responsible for AirCare dispatching, flight following information, and tracking.

Dispatches Air Care/Brenner Critical Care Transport: receives requests, arranges requested mode of transport, documents pertinent information.

Demonstrates responsibility for professional development by participating in department education programs and department hospital activities.

SKILLS/QUALIFICATIONS:

• Exceptional interpersonal, problem solving and communication skills
• Basic computer skills with ability to navigate within multiple screens comfortably, Typing speed of 35 wpm minimum
• Excellent organizational skills and the ability to work within a fast-paced environment

WORK ENVIRONMENT:

• Clean comfortable climate
• Moderate noise environment
• Subject to stressful situations
• Subject to irregular hours
• Subject to emergency/crisis situations
• Subject to multiple calls and inquiries

PHYSICAL REQUIREMENTS:

0%35%65%tototo35%65%100%N/AActivityXStandingXWalkingXSittingXBendingXReaching with armsXFinger and hand dexterityXTalkingXHearingXSeeingLifting, carrying, pushing and or pulling:X

20 lbs. maximum

X

50 lbs. maximum

X

100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Responsible for the assignment, deployment, and tracking of all adult/pediatric air and ground assets within AirCare Program. Receives information from various sources for services, including telephone calls, radio calls, and information sent via monitoring equipment. Ensures that all monitoring equipment is in working order and reports deficiencies to the most appropriate source for any repairs. Performs duties in a manner designed to project a positive image of WFBH. Ensures that all dispatched requests/contacts with patients, the public, physicians, and other hospital staff are carried out in a prompt and courteous manner. This position utilizes a team approach with other staff in the Regional Operations Center to assist with management of patient flow successfully and safely. Since the department is open 24 hours per day, 365 days per year, this position is required to work a flexible schedule including days, evenings, nights, weekends, and holidays, as well as during inclement weather. This position is severe weather critical.